After five corporate relocations, one with Sirva was the worst. RUN FOR THE HILLS is all I have to say. Sell your property on your own. Wait it out. They are a scam. They do not explain or tell the entire truth but hide behind "I told you on the first day." or "It's on the web site." Plus I have hundreds of emails and telephone calls dealing with one move. Nothing is centralized. Plus you do their work for them. No wonder they can sell this scam cheaply to corporate managers. I had to print hundreds of papers, sign, pay to notarize then scan back the documents. My spouse works overseas, and I depended on their expertise for this move.
After using their appointed real estate agents to appraise high, they double cross you at the end and bring in hardcore appraisers for their offer. You covertly agree to repairs demanded as result of their hardcore inspectors not of the traditional real estate transaction ilk. They lied to us about spouse's company holding up our payout check at holiday time as well.
To add insult to injury they sold our home for $24,000 more to someone whom I permitted to view our home as a last ditch marketing effort while we were having household goods packed. It sold less than two weeks later from our closing and I wonder if they had someone in the wings waiting. No one contacted our realtors to help or advise during intense heat/draught weather during critical marketing stage nor during the last days we occupied. Had realtor or sirva followed up, we may have sold. What happened to the "professional marketing support?" Everything is on autopilot it seems.
And beware because North American Van lines (and other national brands) are owned by Sirva (or vice versa). The move resulted in lots of broken pieces, and they hid behind the "industry standard" amount of insurability. Well no wonder they don't care about being careful. They don't have to pay for carelessness. Evaluation of our weights were wrong and had to be done twice in order to budget for long term storage that I stated i needed from the beginning. They also did not explain the reasoning for the one year term of the relo policy that is based on IRS rules for corporate expenses. When our new construction plans went bust we incurred a lot more unintended expenses because we lost our delivery benefits and repair claims on all boxed goods.
The third party repair service refuses to explain how they intend to repair my solid wood furniture and expect me to proceed on blind faith because they say they "work for sirva" and I should take it up with them.
There is no legal remedy either because company policy states that relo offer is not a contract. So again I say beware with whom you get in bed.
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