I have had dealing with Serva in the past and they are no more of a pain than any other relocation company. Most of the dealings should be transperant to you and go through your agents and HR department. If you have a preferred agent that you would like to use tell them upfront, the biggest problem can be getting an agent that you can not communicate effectively with.
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Answer by James Gordon ABR PBD SFR SRS
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Answer by Terri Hayley
Yes, T, I have.
It was a very easy experience. Has that been your experience thus far? I worked with a buyer who relocating from CO to McKinney, TX who had a house to sell. We worked through our preferred lender, Katie Sparkman, and she even figured out a way since they had a guaranteed buy out to let them buy their new home and get in in time for the new school season (winter break) without having had to sell their existing home yet. It was a smooth process and I even have a testimonial from the buyer's realtor on my testimonial page. Please let me know if I can help in any other way.
Thanks,
Terri Hayley
Keller Williams
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Answer by Steve & Elyse Ernst
We have worked extensively with SIRVA Relocation, and nearly every other relocation company in the country, handling transfers into and out of our market areas of Spring, The Woodlands, Cypress, Tomball and Houston. Relocation companies are engaged by the company for which you are employed in order to make the relocation easier. Sometimes it may seem a bit of a challenge but by and large it is in the transferring employees interest to utilitize this service.
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Answer by Cheryl Marchand
I have worked with SIRVA many times and my experience has always been very positive. I have a listing with SIRVA Relocation even now. Also, I have not had any negative comments from my seller or buyer clients who were dealing with SIRVA. Hope this helps!
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Answer by Brady Wolfer
Yes, I have worked with them in the past. So long as they put the customer's best interest first they are great to work with. in comparing to other national relocation companies, I've had better experiences elsewhere.
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Answer by Kathy Shepherd
My company works with Sirva quite often. I have not heard of any complaints from Buyers or Sellers and the company is easy to work with and to contact. I would have to say that if you are having a problem with them, try to talk it out. They have always been more than happy to help a buyer or seller work through problems with agents, or, worst case, re-assign them to a different agent. We have always been able to work through the difficulties and end up with a great relationship with the buyer or seller.
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Answer by Lou
If you are relocating with Sirva brace yourself for one of the worst experiences in your life!!! I am working with them now and know several people who have or had delt with them and everyone was unhappy. VERY POOR Customer Service!!! (Maybe the whole bankruptcy thing has something to do with it.) If you are assign a relo counselor the first conversation will be your best, after that they leave you hanging to figure everything out on your own!! Also if you have a guaranteed buyout be prepared to be lowballed! Also, when they inspect your house be ready to have it nit-picked. They really don't want to buy your house so they try there best to find something wrong. Also, you have to stay on top of them about getting any of your expenses reimbursed.
The whole process with them is horrible, it is like having 2 yr olds in charge.
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Answer by Rebecca
I agree. They are absolutely horrible. The customer service is so bad. i thought the client service agent i was dealing with was from my state and knew a great deal about the area in which i was relocating from, only to find out that she was from michigan and from the sounds of it working out of her living room. I could hear children yelling in the background. very unprofessional.
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Answer by Bay Jackson
I have delt with them. However, I was not assigned to the client, they called off my sign. Therefore, I had no referral fee to pay. Worked out great for me! Sorry I don't have more information for you. Hope it works out.
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Answer by Eric Gage
I have worked with them before. I don't like their rules because I feel like my buyer who I represent loses rights with all there special forms they require. I don't put houses that are wth Sirva on my prospect list if they are a Sirva client. Only if a client wants to see that home!
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Answer by N
First, their buyout offer is going to be less then what they tell you it is at the beginning. In fact, at the beginning they have real estate agents determine the listing price then at the buyout they have a appraisal company. The two numbers are quite different especially, if you think about they changes the market can see 6 months later. Secondly, their buyout offer does come with lots of nick picky fixes to your house. For example, ant-tipping device on your range, which my range didn't come with. They decided to let that one go. I even had a professional check out the pvc pipes used on the water softener and they said it was up to code but SIRVA wanted me to fix it or remove the water softener. Secondly, their agents who supposedly are the top in their field are just average. Instead of trying to get you the most for your home, they just try to get you an offer. What they originally evaluated my house for did not reflect any of the offers I got. At the buyout stage, I didn't even get the fair market value. They offered me less. I was better off just renting out my house. Also, beware of the $300 option fee they give you. Even though I specifically asked them if it really is mine, they told me one thing and changed the story afterwards. Basically, they tell you it's yours for listing with them and even if you don't take their buyout in 6 months, it's yours. But what they don't tell you is that after you get your buyout offer you have to continue to list with them for 1 year. Which doesn't make sense since you know their buyout offer was so low. The person I did work with at SIRVA was very nice and helpful. She did help me switch agents when I wasn't happy. I think using them for a seller market might have been better than a buyers market.
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Answer by Bd
All I can say is that SIRVA is one of the most unprofessional companies I have ever dealt with. The next job I take I will ask if SIRVA is the relo company and if they say YES-I will not go to work for that company. That is what a bad nightmare I had with them.
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Answer by Carol Ann Pease, ABR,CDPE, CRS, e-PRO, GRI, SFR
I have worked with them before and have found them to be arrogant and pushy with agents. If this is the company you are forced to work with, they very often get into the act after you have chosen an agent. Then they push the agent into paying a very hefty percentiage to handle the listing and sale. They seem to have a high turnover of counselors and the counselors demand weekly written reports. As an agent our job is to get the property sold for the highest value we can in the shortest period of time. Sirva requres that you talk to them and not the homeseller when discussing offers. The end result is that you spend 60-90 days with the wrong price and then they pull the listing and lower the price to what you recommended all along. Sirva doesn't listen to their own agents.
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Answer by Karen
This is my second time around dealing with Driva. The first experience in 2006 was great. This time you can tell how bad the market is. I have a pushy relo counselor that thinks she knows my area and market. She is continuously telling me to reduce, reduce, reduce, when my agent puts in the market report my house is listed at MARKET VALUE and that we just need to be patient. We are expecting a buyout today and I am certain it will be a lowball offer. I can say that this time all they care about is selling to an outside buyer and not my best interests. That is VERY apparent!!
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Answer by Laurie
We have made two moves with SIRVA. Each had thier own difficulties but overall, they were the two best 4,000+ mile moves out of seven in twenty years. Anyy long distance relocation will have difficulties but SIRVA did the best job for us. Broken items were quickly paid for; phone calls were quickly returned; the terms of our contract were all delivered. CARTUS was the biggest nightmare move we could have imagined! If your employer offers a CARTUS relocation -- demand SIRVA! or ssome other company. After our move, we continued to hear horror stories from CARTUS. Be patient and realize it won't be perfect and your move will be OK.
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Answer by Seller
I would like to start with the Broker Market Analysis (BMA) with a price to sell of 60days (who sells a house in 60days?) sirva has 2 agents come to your home and do this report. the agent has several questions that sirva wants answered. One is what are the 3 challenges to selling this property? sirva is not looking for the good in your home (this all leads to the buy-out later if needed) So these agents spend their 1 1/2-2hrs in your home they go over some of the details,(not what they value your home at that is forbidded only sirvia ets that) how they would market it. internet, open house, agent walk throughs ect the normal stuff, but they do hint that it won't be good. Now these reports go to sirva and if the 2 agents are within a certian % (5%) of each other , if not a 3rd realtor comes in and which ever the 3rd realtors BMA comes closest to you take the average of thoses 2 and then you would list your house at no more than a certian % above that average, now your home must be on the market for a min of 120days (if sold you get a 2% bonus) after 120days the appraisal process would begin, where 2 appraiser would come in and appraise your home (this will be different that what the realtors did) once this is done (if the appraisers are two far apart you'll need a third) your house then stays on the market at the new price for 30days (note after the appraisals bonus drops to 1%) after a total of 150 days on the market you are extended a Guaranteed Purchase Offer (GPO). This offer is good for up to 60 days. after that 60days if you don't take the offer your on your own.
So from a sellers point I think it's a bad deal. They make you list it for 120days at one price that was arrived at by tell agents that they are to price it to sell in 60days. are you kidding. BTW the company is giving us a year to use this benefit if we choose. so we could start this process the last 6mo of that year, if we think the market is changing in our favor. Also we were not allowed to talk to a realtor once the offer for employment was accepted.
All offers go through sirva, we actual sell the house to sirva and they sell it to the buyer.
To any company out there looking to offer a buyout benefit to employees,it does not always make it easier on them. sirva is a business looking to make a profit and the profit comes at your new employees cost.
We have had buy-out options before but not one as bad as this.
Additional notes:
Currently waiting for 3rd BMA, when I found this website and posted my experience.
Please note your % may be diff erent from what we were offered and you marketing time line may be different as well.
2% bonus on a 250k home = 5,000 before appraisal
1% bonus after+ 2,500
I called 2 appraisal services and they both quoted a rate of $300.00 since they were so close no need to call a third. so sirva spends $600-900 in my area and our bonus goes from 5,000 to 2,500 sirva up $1500.50 and is already starting to make a profit. I took out .25cents for each call sirva had to make.
I would like to hear the sales pitch sirva makes to these compaines to bring them on board. they must use some of their profits for all the sugar that put on it.
Just someone not happy with the way things are going.
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Answer by Dani808
SIRVA owns North American Van Lines or North American International. They have agents all over the country. I thought I was safe using an agent of them. Boy was I wrong. Not only did they drop my container in the ocean but they gave me outdated and incomplete insurance forms and I was not covered for my losses and they didn't even pay us back the $8000 we spent for the move. I want to the folks at Sirva/NAINTL thinking they would support me and they kept saying the had nothing to do with it even though all the forms I signed had their name all over it. They take no responsibility for their agents and the agents pay to be agents to use their name. In the end you get the run around if something goes wrong and now I have to sue. SIRVA has been no help, I do not recommend using them or any of their agents.
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Answer by Rao7856
I have moved with SIRVA a couple of times and thought they were great. When you move your family from one state to the next, there are always going to be bumps. To the ones who complain about their programs, remember they are YOUR employers program that SIRVA administers. Each company I have been with has different policies in almost every way. Hang in there.
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Answer by Sirva Mover
I have used SIRVA in 2006 and just started another corporate relocation with them 2 weeks ago (moving from TX to MD). I'm sorry to say that my experience in 2006 was below average (5 relocation advisors in 4 months), tedious reimbursement claims processes and untrained personnel. Unfortunately, my current relocation is already off to a poor start. The SIRVA temporary housing representative signed an apartment lease, knowing nothing about the property, that commits me to a substandard basement apartment in a dilapidated, unsafe, very old building with no complex, building or parking security. I provided assistance to people in Section 8 public housing apartments over the holidays that were far superior to the temp apartment they are forcing me to stay in! What's worse is that SIRVA rep knows little if anything about property management and, even though state law would allow me to cancel the lease with no financial penalty, SIRVA management says that, if I terminate, the cancellation fees will total over $5000 and I won't receive any temp housing! Furthermore, SIRVA failed to put any of the required amenities (water, electric, gas, furnishings, linens, dishware, etc.) in the lease citing a "good faith verbal agreement" with apartment management.
I'm sure that they have some good people at SIRVA but the lack of knowledge and experience demonstrated by some is actually embarrassing and it's quite obvious that SIRVA's profits and pride come before the welfare of their clients or even the companies they represent. SIRVA filed for bankruptcy in 2008 and I can't help but wonder if their efforts to raise cash have resulted in further compromise on employee qualifications and training.
If I could start over, I would just ask the company to give me 85% of the amount they would pay to SIRVA and I would do the entire relocation on my own
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Answer by Dallas Homes for Sale
I think everyone had different experiences with Sirva, I had a transaction with them, they were selling the home, it went very smooth, I and my clients were very happy with them. Everything was on time and home was clean.
Sincerely,
Pelin
http://www.dallashomelist.com
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