I would like to start with the Broker Market Analysis (BMA) with a price to sell of 60days (who sells a house in 60days?) sirva has 2 agents come to your home and do this report. the agent has several questions that sirva wants answered. One is what are the 3 challenges to selling this property? sirva is not looking for the good in your home (this all leads to the buy-out later if needed) So these agents spend their 1 1/2-2hrs in your home they go over some of the details,(not what they value your home at that is forbidded only sirvia ets that) how they would market it. internet, open house, agent walk throughs ect the normal stuff, but they do hint that it won't be good. Now these reports go to sirva and if the 2 agents are within a certian % (5%) of each other , if not a 3rd realtor comes in and which ever the 3rd realtors BMA comes closest to you take the average of thoses 2 and then you would list your house at no more than a certian % above that average, now your home must be on the market for a min of 120days (if sold you get a 2% bonus) after 120days the appraisal process would begin, where 2 appraiser would come in and appraise your home (this will be different that what the realtors did) once this is done (if the appraisers are two far apart you'll need a third) your house then stays on the market at the new price for 30days (note after the appraisals bonus drops to 1%) after a total of 150 days on the market you are extended a Guaranteed Purchase Offer (GPO). This offer is good for up to 60 days. after that 60days if you don't take the offer your on your own.
So from a sellers point I think it's a bad deal. They make you list it for 120days at one price that was arrived at by tell agents that they are to price it to sell in 60days. are you kidding. BTW the company is giving us a year to use this benefit if we choose. so we could start this process the last 6mo of that year, if we think the market is changing in our favor. Also we were not allowed to talk to a realtor once the offer for employment was accepted.
All offers go through sirva, we actual sell the house to sirva and they sell it to the buyer.
To any company out there looking to offer a buyout benefit to employees,it does not always make it easier on them. sirva is a business looking to make a profit and the profit comes at your new employees cost.
We have had buy-out options before but not one as bad as this.
Additional notes:
Currently waiting for 3rd BMA, when I found this website and posted my experience.
Please note your % may be diff erent from what we were offered and you marketing time line may be different as well.
2% bonus on a 250k home = 5,000 before appraisal
1% bonus after+ 2,500
I called 2 appraisal services and they both quoted a rate of $300.00 since they were so close no need to call a third. so sirva spends $600-900 in my area and our bonus goes from 5,000 to 2,500 sirva up $1500.50 and is already starting to make a profit. I took out .25cents for each call sirva had to make.
I would like to hear the sales pitch sirva makes to these compaines to bring them on board. they must use some of their profits for all the sugar that put on it.
Just someone not happy with the way things are going.
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Answer by Seller
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Answer by Dani808
SIRVA owns North American Van Lines or North American International. They have agents all over the country. I thought I was safe using an agent of them. Boy was I wrong. Not only did they drop my container in the ocean but they gave me outdated and incomplete insurance forms and I was not covered for my losses and they didn't even pay us back the $8000 we spent for the move. I want to the folks at Sirva/NAINTL thinking they would support me and they kept saying the had nothing to do with it even though all the forms I signed had their name all over it. They take no responsibility for their agents and the agents pay to be agents to use their name. In the end you get the run around if something goes wrong and now I have to sue. SIRVA has been no help, I do not recommend using them or any of their agents.
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Answer by Rao7856
I have moved with SIRVA a couple of times and thought they were great. When you move your family from one state to the next, there are always going to be bumps. To the ones who complain about their programs, remember they are YOUR employers program that SIRVA administers. Each company I have been with has different policies in almost every way. Hang in there.
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Answer by Sirva Mover
I have used SIRVA in 2006 and just started another corporate relocation with them 2 weeks ago (moving from TX to MD). I'm sorry to say that my experience in 2006 was below average (5 relocation advisors in 4 months), tedious reimbursement claims processes and untrained personnel. Unfortunately, my current relocation is already off to a poor start. The SIRVA temporary housing representative signed an apartment lease, knowing nothing about the property, that commits me to a substandard basement apartment in a dilapidated, unsafe, very old building with no complex, building or parking security. I provided assistance to people in Section 8 public housing apartments over the holidays that were far superior to the temp apartment they are forcing me to stay in! What's worse is that SIRVA rep knows little if anything about property management and, even though state law would allow me to cancel the lease with no financial penalty, SIRVA management says that, if I terminate, the cancellation fees will total over $5000 and I won't receive any temp housing! Furthermore, SIRVA failed to put any of the required amenities (water, electric, gas, furnishings, linens, dishware, etc.) in the lease citing a "good faith verbal agreement" with apartment management.
I'm sure that they have some good people at SIRVA but the lack of knowledge and experience demonstrated by some is actually embarrassing and it's quite obvious that SIRVA's profits and pride come before the welfare of their clients or even the companies they represent. SIRVA filed for bankruptcy in 2008 and I can't help but wonder if their efforts to raise cash have resulted in further compromise on employee qualifications and training.
If I could start over, I would just ask the company to give me 85% of the amount they would pay to SIRVA and I would do the entire relocation on my own
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Answer by Dallas Homes for Sale
I think everyone had different experiences with Sirva, I had a transaction with them, they were selling the home, it went very smooth, I and my clients were very happy with them. Everything was on time and home was clean.
Sincerely,
Pelin
http://www.dallashomelist.com
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Answer by Eric Egeland
SIRVA is a major player in the relocation arena. As with any relo company you will have unavoidable problems. Depending on your benefits package it can work out great on your end....the relo companies are generally more of a pain for the agents
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Answer by Callista Shepherd
Maybe try Be Connected... www.beconnectedusa.com.
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Answer by Terry L Bursky
I have been assigned clients from SIRVA and have had nothing but very good experiences with them. Very professional, looking out for the best interest of the client. Prompt response in all communications and wanting nothing less than Red Carpet Treatment for their assigned clients.
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Answer by Gsaeko
In order for my answer to be not regarded as any kind of "slander," I will do my best to simply describe what happened to us, trying to use as few emotional words as possible. But as a matter of fact I am quite angry, so my comment could tend to be somewhat "biased". Make your own judgment after reading this massage.
Judging from what happened to us, I must say they are not very professional. I would not recommend them to any of my friends.
We were buyers of a house and the sellers used SIRVA. When we entered the house for final walk-through, we got so mad at the dirtiness of the house. There were tracks, footprints, dirt, dust, etc. all over the floor. So many junks --- broken & discarded window blinds, empty boxes, etc. --- were left over. There were dusts in many of the closets and drawers. When we used Atlas Van Lines for ourselves to move from California to Ohio, they used blankets and tapes to cover the floor and stairs so that they would leave no scratches or tracks. It seemed that SIRVA did not cover the floor at all. Don't they think how new residents would feel when they come in?
So we immediately attempted to reach SIRVA to ask for re-cleaning. They did not responded to us for two days. So, surprisingly, the seller's agent (realtor) came to our house the next day of the escrow closing, and she cleaned the house on behalf of that company. Is this the right thing?
So I placed a complaint via SIRVA relocation website. I got an automated message from them, which said that I would receive response within 24 hours. They did not. They finally called me more than a week later. They said that we should have asked the cleaning credit before the closing of escrow, and since it is already past the escrow closing, there is nothing they can do for us. We did attempted to reach them, but they did not respond. How could we possibly discuss the issue before the closing of escrow when they never contact us?
Overall, I feel that I did not receive any respect as a customer from this company. To me it seems as if they are quite serious about their own reputation, but they do not show respect for persons who do not directly pay for them.
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Answer by Russb1254
It seems there are a number of morons answering this question but I guess half the world has below average intelligence so that probably explains some of these stupid answers.
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Answer by Mover
We used Sirva when we took a new job and relocated . They were horrible. They try to find agents who list your house for the lowest price. They also screw you by offering a buy out that is so much less then your house is worth. Our biggest problem was closing on the sale of our house. We had already moved so we asked Sirva to let us review the closing papers before closing day. They totally ignored us and our real estate agent decided to make up her own numbers on the closing papers instead of contacting the water and oil departments to readthemeters. I had to scramble to get them to fix the numbers. Then- - and this is the worst part--- Sirva mailed our check for the sale of the house to our old address. The new owners denied get the package from fedex and we had to fight with sirva to get our money. A nightmare the whole way.
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Answer by Sbowilli
As far as an Real Estate Broker I would never work with them again.
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Answer by aggieandauburn-optional
After five corporate relocations, one with Sirva was the worst. RUN FOR THE HILLS is all I have to say. Sell your property on your own. Wait it out. They are a scam. They do not explain or tell the entire truth but hide behind "I told you on the first day." or "It's on the web site." Plus I have hundreds of emails and telephone calls dealing with one move. Nothing is centralized. Plus you do their work for them. No wonder they can sell this scam cheaply to corporate managers. I had to print hundreds of papers, sign, pay to notarize then scan back the documents. My spouse works overseas, and I depended on their expertise for this move.
After using their appointed real estate agents to appraise high, they double cross you at the end and bring in hardcore appraisers for their offer. You covertly agree to repairs demanded as result of their hardcore inspectors not of the traditional real estate transaction ilk. They lied to us about spouse's company holding up our payout check at holiday time as well.
To add insult to injury they sold our home for $24,000 more to someone whom I permitted to view our home as a last ditch marketing effort while we were having household goods packed. It sold less than two weeks later from our closing and I wonder if they had someone in the wings waiting. No one contacted our realtors to help or advise during intense heat/draught weather during critical marketing stage nor during the last days we occupied. Had realtor or sirva followed up, we may have sold. What happened to the "professional marketing support?" Everything is on autopilot it seems.
And beware because North American Van lines (and other national brands) are owned by Sirva (or vice versa). The move resulted in lots of broken pieces, and they hid behind the "industry standard" amount of insurability. Well no wonder they don't care about being careful. They don't have to pay for carelessness. Evaluation of our weights were wrong and had to be done twice in order to budget for long term storage that I stated i needed from the beginning. They also did not explain the reasoning for the one year term of the relo policy that is based on IRS rules for corporate expenses. When our new construction plans went bust we incurred a lot more unintended expenses because we lost our delivery benefits and repair claims on all boxed goods.
The third party repair service refuses to explain how they intend to repair my solid wood furniture and expect me to proceed on blind faith because they say they "work for sirva" and I should take it up with them.
There is no legal remedy either because company policy states that relo offer is not a contract. So again I say beware with whom you get in bed.
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Answer by Razor - rural South
Some things seemingly don't change. Seeing many aged comments.....but, experiencing ourselves the exact same issues mentioned in string. Working with my 3rd counselor in 3 months. All business for them - - they've seemingly removed the "human" aspect from Human Resources. And this is the way we treat our most valuable assets? Moved many times all around the country, and this relo has been worst one yet. Before you ink the deal, negotiate an incremental percentage for what you will loose in the SIRVA process.
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Answer by Bruce Lynn
I've had buyer and seller referrals from them several times and always found them easy to work with. If you are a seller, usually you don't have a choice on relocation companies. If you want the company benefit then you have to work with the company they assign or negotiate a flat cash amount and do everything yourself. If you are on the buyer side it may not make much difference depending on your company benefit. To me it doesn't hurt. If you don't like the agent they assign as your buyers rep then perhaps you can ask for a reassignment. Are you having difficulty?
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Answer by Larry Story
T.
I have heard of Sirva but, as a company we deal with CARTUS. Sirva has had problems in the past from the scuttlebutt. But, that is all heresay. But, now I have never had any dealings with them myself.
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Answer by Mary Smitherman
I have worked with SIRVA in the past at the request of a client who was not happy with the agent SIRVA originally assigned him to work with. His complaint was that the assigned agent was from the greater Houston area and not specialized in the area he was interested in, which was to the north and an hour's drive for his assigned agent. He notified SIRVA that I was his preference and the approval process was fairly easy for me to be able to work with him, as long as I agreed to pay a relocation fee to the company out of my commissions.
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Answer by Lynn911.com Dallas Real Estate Agent
Are you obligated too work with them, if you are unhappy maybe request for an alternative.
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Answer by Naima Sumner
I have had several dealing with Sirva Relocation. Never had a problem. They've been around a while. Are you running into a problem with them? May be your employer has more than 1 relocation company that they worked with. Check into it...
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Answer by Bruce Lynn
I've had buyer and seller referrals from them several times and always found them easy to work with. If you are a seller, usually you don't have a choice on relocation companies. If you want the company benefit then you have to work with the company they assign or negotiate a flat cash amount and do everything yourself. If you are on the buyer side it may not make much difference depending on your company benefit. To me it doesn't hurt. If you don't like the agent they assign as your buyers rep then perhaps you can ask for a reassignment. Are you having difficulty?
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