We used Sirva when we took a new job and relocated . They were horrible. They try to find agents who list your house for the lowest price. They also screw you by offering a buy out that is so much less then your house is worth. Our biggest problem was closing on the sale of our house. We had already moved so we asked Sirva to let us review the closing papers before closing day. They totally ignored us and our real estate agent decided to make up her own numbers on the closing papers instead of contacting the water and oil departments to readthemeters. I had to scramble to get them to fix the numbers. Then- - and this is the worst part--- Sirva mailed our check for the sale of the house to our old address. The new owners denied get the package from fedex and we had to fight with sirva to get our money. A nightmare the whole way.
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Answer by Mover
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Answer by Sbowilli
As far as an Real Estate Broker I would never work with them again.
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Answer by aggieandauburn-optional
After five corporate relocations, one with Sirva was the worst. RUN FOR THE HILLS is all I have to say. Sell your property on your own. Wait it out. They are a scam. They do not explain or tell the entire truth but hide behind "I told you on the first day." or "It's on the web site." Plus I have hundreds of emails and telephone calls dealing with one move. Nothing is centralized. Plus you do their work for them. No wonder they can sell this scam cheaply to corporate managers. I had to print hundreds of papers, sign, pay to notarize then scan back the documents. My spouse works overseas, and I depended on their expertise for this move.
After using their appointed real estate agents to appraise high, they double cross you at the end and bring in hardcore appraisers for their offer. You covertly agree to repairs demanded as result of their hardcore inspectors not of the traditional real estate transaction ilk. They lied to us about spouse's company holding up our payout check at holiday time as well.
To add insult to injury they sold our home for $24,000 more to someone whom I permitted to view our home as a last ditch marketing effort while we were having household goods packed. It sold less than two weeks later from our closing and I wonder if they had someone in the wings waiting. No one contacted our realtors to help or advise during intense heat/draught weather during critical marketing stage nor during the last days we occupied. Had realtor or sirva followed up, we may have sold. What happened to the "professional marketing support?" Everything is on autopilot it seems.
And beware because North American Van lines (and other national brands) are owned by Sirva (or vice versa). The move resulted in lots of broken pieces, and they hid behind the "industry standard" amount of insurability. Well no wonder they don't care about being careful. They don't have to pay for carelessness. Evaluation of our weights were wrong and had to be done twice in order to budget for long term storage that I stated i needed from the beginning. They also did not explain the reasoning for the one year term of the relo policy that is based on IRS rules for corporate expenses. When our new construction plans went bust we incurred a lot more unintended expenses because we lost our delivery benefits and repair claims on all boxed goods.
The third party repair service refuses to explain how they intend to repair my solid wood furniture and expect me to proceed on blind faith because they say they "work for sirva" and I should take it up with them.
There is no legal remedy either because company policy states that relo offer is not a contract. So again I say beware with whom you get in bed.
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Answer by Razor - rural South
Some things seemingly don't change. Seeing many aged comments.....but, experiencing ourselves the exact same issues mentioned in string. Working with my 3rd counselor in 3 months. All business for them - - they've seemingly removed the "human" aspect from Human Resources. And this is the way we treat our most valuable assets? Moved many times all around the country, and this relo has been worst one yet. Before you ink the deal, negotiate an incremental percentage for what you will loose in the SIRVA process.
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Answer by karenerwin
We had to deal with them on a purchase of a home that they were handling as a relo. They were horrible and did some things that were boderline unethical! This was our fifth house purchase and it was the WORST experience by far. I wish I had never heard of them and definately hope I never have to deal with them EVER again!!!
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Answer by Larry Story
T.
I have heard of Sirva but, as a company we deal with CARTUS. Sirva has had problems in the past from the scuttlebutt. But, that is all heresay. But, now I have never had any dealings with them myself.
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Answer by Lynn911.com Dallas Realtor
Are you obligated too work with them, if you are unhappy maybe request for an alternative.
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Answer by Naima Sumner
I have had several dealing with Sirva Relocation. Never had a problem. They've been around a while. Are you running into a problem with them? May be your employer has more than 1 relocation company that they worked with. Check into it...
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Answer by Bruce Lynn
I've had buyer and seller referrals from them several times and always found them easy to work with. If you are a seller, usually you don't have a choice on relocation companies. If you want the company benefit then you have to work with the company they assign or negotiate a flat cash amount and do everything yourself. If you are on the buyer side it may not make much difference depending on your company benefit. To me it doesn't hurt. If you don't like the agent they assign as your buyers rep then perhaps you can ask for a reassignment. Are you having difficulty?
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Answer by James Gordon ABR PBD SFR SRS
I have had dealing with Serva in the past and they are no more of a pain than any other relocation company. Most of the dealings should be transperant to you and go through your agents and HR department. If you have a preferred agent that you would like to use tell them upfront, the biggest problem can be getting an agent that you can not communicate effectively with.
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Answer by Terri Hayley
Yes, T, I have.
It was a very easy experience. Has that been your experience thus far? I worked with a buyer who relocating from CO to McKinney, TX who had a house to sell. We worked through our preferred lender, Katie Sparkman, and she even figured out a way since they had a guaranteed buy out to let them buy their new home and get in in time for the new school season (winter break) without having had to sell their existing home yet. It was a smooth process and I even have a testimonial from the buyer's realtor on my testimonial page. Please let me know if I can help in any other way.
Thanks,
Terri Hayley
Keller Williams
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Answer by Cheryl Marchand
I have worked with SIRVA many times and my experience has always been very positive. I have a listing with SIRVA Relocation even now. Also, I have not had any negative comments from my seller or buyer clients who were dealing with SIRVA. Hope this helps!
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Answer by Brady Wolfer
Yes, I have worked with them in the past. So long as they put the customer's best interest first they are great to work with. in comparing to other national relocation companies, I've had better experiences elsewhere.
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Answer by Bay Jackson
I have delt with them. However, I was not assigned to the client, they called off my sign. Therefore, I had no referral fee to pay. Worked out great for me! Sorry I don't have more information for you. Hope it works out.
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Answer by Carol Ann Pease
I have worked with them before and have found them to be arrogant and pushy with agents. If this is the company you are forced to work with, they very often get into the act after you have chosen an agent. Then they push the agent into paying a very hefty percentiage to handle the listing and sale. They seem to have a high turnover of counselors and the counselors demand weekly written reports. As an agent our job is to get the property sold for the highest value we can in the shortest period of time. Sirva requres that you talk to them and not the homeseller when discussing offers. The end result is that you spend 60-90 days with the wrong price and then they pull the listing and lower the price to what you recommended all along. Sirva doesn't listen to their own agents.
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Answer by Dallas Homes for Sale
I think everyone had different experiences with Sirva, I had a transaction with them, they were selling the home, it went very smooth, I and my clients were very happy with them. Everything was on time and home was clean.
Sincerely,
Pelin
http://www.dallashomelist.com
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Answer by Eric Egeland
SIRVA is a major player in the relocation arena. As with any relo company you will have unavoidable problems. Depending on your benefits package it can work out great on your end....the relo companies are generally more of a pain for the agents
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Answer by Callista Shepherd Smith
Maybe try Be Connected... www.beconnectedusa.com.
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Answer by Terry L Bursky
I have been assigned clients from SIRVA and have had nothing but very good experiences with them. Very professional, looking out for the best interest of the client. Prompt response in all communications and wanting nothing less than Red Carpet Treatment for their assigned clients.
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Answer by mojitospanama
Used them to help me relocate to Tampa...absolutely horrible experience. No call backs, crazy charges the day before the delivery($945) with no bills to justify the expenses..."They are terminal charges, we just want to be re-imbursed". I asked to see the invoice to which they had no reply but wouldn't deliver my goods. It took 12 days longer than planned(by them). Everything was someone else's fault. "Shipment was re-routed". Due your homework, I certainly will not allow my company to use these guys again
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